F A Q

How do I clean and care for my new item?

Dry cleaning is best if a full clean is desired. Below are instructions on cleaning items at home. Please contact with any questions prior to cleaning.

Hats and Bags: For spot cleaning, wipe the soiled area with a damp cloth or a baby wipe. Avoid scrubbing as this can change the texture of the fabric. To freshen hats or bags before packing them away for the following season, you can wipe the lining of the hat with a damp cloth or baby wipe and let the hat dry inside out. You may add a few drops of your favorite essential oil or fragrance to the cloth when cleaning, but avoid putting the oil or fragrance directly on the velvet outer fabric. Once dry, pack the hat or bag in a protective cover to store for the following season. For wrinkles, steam the hat with a garment steamer or by hanging the hat near continuous steam, like next to a hot shower. Try to avoid steaming the faux fur if using a garment steamer as this can change its texture. You can revive flattened, disheveled, or wrinkled fur by brushing the fur under the heat of a hairdryer. Be careful to keep the heat source moving and several inches away from the fur as too much heat can cause the fibers to change texture.

Faux Fur Blankets: Blankets can be machine washed on a gentle cycle with cold water and mild detergent. When drying, set dryer to a low temperature and check the blanket every 15-20 minutes. If blankets are washed with hot water or dried on a high heat setting, the fibers in the fur can change, resulting in a slightly crinkled texture. To air dry the blanket, simply remove blanket from washing machine and lay flat to dry. If hanging to dry, be sure the blanket is adequately supported to avoid any stretching. Once dry, you can revive flattened, disheveled, or wrinkled fur by brushing the fur under the heat of a hairdryer. Be careful to keep the heat source moving and several inches away from the fur as too much heat can cause the fibers to change texture.

How is shipping calculated?

Shipping is calculated by the approximate weight and dimensions of your total order. Shipping costs are based on rates provided by USPS and are available in both standard and priority shipping services. Large orders will be shipped via USPS, FedEx, or UPS. Carrier will be chosen based on rate and shipping speed. Refunds will be provided for shipping charge overages in excess of $2.00.

Do you accept returns?

Returns are not accepted on items unless the incorrect item is shipped or the item is lost or damaged in transit. For hats, please consult the sizing guide image posted in each hat listing. If you have any questions regarding sizing, please contact prior to placing an order. Cancellations are accepted within 24 hours of purchase.

When will my order arrive?

Processing times vary throughout the year. On average, items are shipped between 1 and 3 business days from the date of purchase and will be shipped via the shipping service chosen at checkout. For example, standard shipping is a 2-5 day service. If standard shipping is chosen, you can expect to receive your order within 3-8 days from purchase.

Do items ever go on sale?

Items do go on sale occasionally throughout the year. If you would like to be notified of a sale, please sign up for our newsletter.

Do you do custom work?

Please fill out the contact form above to discuss custom work. Custom work is available based on design and current work load.